Inn Places

Sign of the Angel

Lacock, Wiltshire SN15 2LB

  • Exterior 1

Why Book with Us?

Gift Vouchers

Blog/Newsletters

Need Help?/FAQs

Add to Shortlist

Overview
Sleep
Eat & Drink
Out & About
Food Trail
Reviews
Getting There
Room Rates
Overview
Sleep
Eat & Drink
Out & About
Food Trail
Reviews
Getting There
Rates

Sign of the Angel

The personal touch

The Sign of the Angel Inn is nestled in timeless Lacock, to many the perfect England village, with its twisting streets, packed with attractive buildings from the 15th to 18th centuries, possessing all the character and atmosphere of medieval England. Architectural gems of note within this National Trust owned village include the timbered-framed Sign of the Angel on Church Street, a 15th-century wool merchant's house and former coaching inn. It retains the impressive original doorway and medieval layout, oozing historic charm with heavy beams, creaking floors, huge stone fireplaces, heavy oak furniture and ancient latch doors. In a sorry state, having been closed for a year, young Tom and Jack Nicholas (the family also own Whitley Golf Club) and chef/partner Jonathan Furby took on the lease and the challenge to restore and breathe new life into the building in October 2014. Push open the vast oak door to find logs glowing in grates, flickering candles on old dining tables, cords rugs on stone floors and heritage hues on freshly plastered walls throughout the three dining rooms. With three traditional pubs in the village and several tearooms to serve the hordes of tourists that descend on Lacock, now famous as a location for film and television, the brothers rightly decided to offer a more refined dining experience at the Sign of the Angel, operating the inn more as a restaurant with rooms rather than a pub. However, the atmosphere is relaxed and informal, there's a great seasonal lunch menu, and five cosy beamed rooms upstairs.
 

Muddy paws

Dogs are welcome in one of the dining rooms at lunch and dinner and allowed overnight in all the bedrooms at an extra charge of £15.
 

Sticky fingers

Children are allowed in the bar and dining rooms and both children's menu and smaller portions are offered. The two larger superior rooms can accommodate a cot but these are not supplied.
 

Alfresco

The secluded streamside garden to the rear of the inn provides a peaceful haven away from this busy tourist village and is perfect for lazy summer lunches and afternoon teas away from the hordes. The paddock across the footbridge will be developed in 2016 to provide further seating and a kitchen garden.

Book a room at this inn

David Hancock says


The Best Bits

Historic building in National Trust village
Rescued from closure by local family
Timbers & beams abound - oozes character
Crackling fires in all dining rooms
Modern food, short menus, local produce
Cosy, period furnished bedrooms
Secluded streamside garden
 

What's the Damage?

5 doubles: £120-£140 (single £90-£110)
 

What Else?

All credit cards taken
One of the dining rooms can be closed off to provide a private dining space
Alfresco dining in secluded rear garden
Disabled access to dining rooms; not bedrooms
Village car park a short walk away

Sign of the Angel

Do not disturb

Watch your head as you venture up the narrow and steep winding staircase to reach to first floor bedrooms. Wall timbers, wonky floors and head-cracking beams abound as befits a building of this age and little has changed over the centuries, with each bedroom oozing period character and charm. Tom scoured auctions and antique shops to furnish each room with period pieces, so expect fat lamps on oak chest of drawers or rustic painted bedside tables, upholstered easy chairs, original fireplaces (not used), traditional paintings and prints, and super comfortable beds topped with quality linen and down and wool blankets. Detail touches include carefully chosen cushions, pottery mugs, jugs of fresh flowers, books and magazines, and quirky wooden hooks on original latch doors and wall timbers. Modern tiled bathrooms have been imaginatively squeezed in as planning allows. The gorgeous panelled residents lounge has been beautifully refurbished, with rugs on wooden floors, deep sofas and smart upholstered chair and a stone fireplace, and offers space to relax over afternoon tea or evening drinks.
 

Creature comforts 

Duck & down feather pillows and duvets; homemade cookies; mineral water; locally made toiletries
 

Gadgets

Roberts radio; free wi-fi; NO televisions
 

What's for breakfast?

From the breakfast table by the fire: fresh squeezed orange juice, Dorset cereals, fresh fruit salad; fruit compote; homemade jam & marmalade. Or order local honey porridge, smoked salmon and scrambled egg, bacon ciabatta sandwich, or the full English.
 

What's the damage?

5 doubles: £120-£140 (single £90-£110)

Book a room at this inn

David Hancock says


The Best Bits

Historic building in National Trust village
Rescued from closure by local family
Timbers & beams abound - oozes character
Crackling fires in all dining rooms
Modern food, short menus, local produce
Cosy, period furnished bedrooms
Secluded streamside garden
 

What's the Damage?

5 doubles: £120-£140 (single £90-£110)
 

What Else?

All credit cards taken
One of the dining rooms can be closed off to provide a private dining space
Alfresco dining in secluded rear garden
Disabled access to dining rooms; not bedrooms
Village car park a short walk away

Sign of the Angel

Mastering the menu

Having plied the stoves at his own pub (The Linnet at Great Hinton), where he won several chef competitions, head chef Jonathan Furby helped Tom and Jack re-launch the Sign of the Angel creating the interesting and varied menus and sourcing quality ingredients from his network of top local suppliers and artisan producers. Jonathan's imaginative cooking skills sets the inn apart from the tourist trail eateries in the village, appealing to more discerning visitors who wish linger longer over lunch and dinner. At lunch, Jonathan offers a great value set lunch menu (2 courses £18; 3 courses £21) - follow beetroot risotto with local goat's cheese, with braised blade of beef with horseradish mash and Stilton sauce, and baked chocolate and pistachio tart. Alternatively, tuck into upmarket sandwiches and ciabattas and pub classics with a twist. The short, well-balanced evening menu evolves with the seasons, the choice enhanced by daily specials at each course.
 

On the dinner menu

Pressed duck & medlar terrine, plum salad (£7)
Poached king prawns, lobster jelly, heritage tomato dressing (£7.50)
Lamb rump, butternut squash, haricot beans, tomato and mint casserole (£18.50)
Turbot, clam & crab broth, spinach dumplings (£19)
Chocolate & brandy mousse, brandy snap, orange jelly (£6.50)
Orange & croissant butter pudding, creme anglaise, orange jelly, vanilla ice cream (£7.50)
 

Seasonal lunch menu

Salt beef sourdough sandwich, confit onions, horseradish cream, skinny fries (£14)
Smoked salmon, creme fraïche, lemon and chive tagliatelle (£7.50/£13.50)
Batted ‘catch of the day', triple cooked chips, peas, tartare creme fraïche (£14)
‘Angel pie', creamed mash, seasonal vegetables (£14.50)
 

Sunday roasts

(2 courses £20; 3 courses £23)
Loin of beef, Yorkshire pudding, roast potatoes, seasonal vegetables & gravy
Loin of pork, cider battered apple, roast potatoes, crackling, seasonal vegetable & gravy
Pan-roasted bass, samphire, lemon risotto, cockles, sorrel
 

Time to Eat

Breakfast: 8am - 9.30am (from 8.30am Saturday & Sunday)
Lunch: 12 noon - 2.15pm
Afternoon tea: 3pm - 5pm
Dinner: 6pm - 9pm
 

Local, local, local

Lamb - Walter Rose Butchers, Devizes (www.walterroseandson.co.uk) from Wiltshire and Somerset farms
Beef - Stokes Marsh Farm, Coulson, Wiltshire
Pork - Downland Produce, Lackham, Wiltshire (www.downlandproduce.co.uk)
Poultry - Woolley Park Farm, Bradford-on-Avon, Wiltshire (www.woolleyparkfarm.co.uk)
Game - shoots in the Bath area and supplied through Ruby & White
Butchers, Clifton, Bristol (www.rubyandwhite.com)
Fruit & vegetables - from West Country farms via Lovejoys Wholesale, Melksham, Wiltshire (www.lovejoyswholesale.com)
 

Behind the bar

Jack Nicholas's bar lies at the heart of the building and, although small with just a couple of stools, fitting in with the informal restaurant with rooms ethos of the inn, Jack carefully selects artisan drinks brands, including a bottled real ale of the week, perhaps Bath Gem, several boutique gins and whiskies, and a short, interesting lists of wines.
 

Time at the bar

10am - 11pm; Sunday 12 noon - 3.30pm; closed Monday

Book a room at this inn

David Hancock says


The Best Bits

Historic building in National Trust village
Rescued from closure by local family
Timbers & beams abound - oozes character
Crackling fires in all dining rooms
Modern food, short menus, local produce
Cosy, period furnished bedrooms
Secluded streamside garden
 

What's the Damage?

5 doubles: £120-£140 (single £90-£110)
 

What Else?

All credit cards taken
One of the dining rooms can be closed off to provide a private dining space
Alfresco dining in secluded rear garden
Disabled access to dining rooms; not bedrooms
Village car park a short walk away
Inn Location
Shopping
Activities
Places to Visit
Map Data
Terms of Use

Walking

Lacock is not just about handsome buildings and centuries of history. Starting in the village, you can sample a choice of fine circular walks of varying grades and distances. Not far away is Corsham where you can take a stroll in Corsham Park, enjoying its peaceful atmosphere and lake views. Also close by are the Kennet and Avon Canal and the Cotswolds, great for country walks. For something a bit different, try Bath, the ideal city for walking. One of its most popular trails is the Bath Skyline Walk, a six-mile loop through glorious neighbouring countryside.
 

Cycling

Around the villages of Lacock and Whitley, there's a network of winding lanes and hidden tracks - perfect for cycling. To the north lie the Cotswolds and away to the east are the breezy expanses of the Marlborough Downs. The countryside around the nearby village of Box is also great for cycling - a superb mix of level terrain and dramatic landscape characterised by rolling fields, drystone walls and breathtaking views.
 

Events & Festivals

March is the month for the annual Bath Literature Festival, the end of May is the date for the four-day Chippenham
Folk Festival, while June is when you'll find the Corsham Walking Festival, offering a good selection of local trails to fascinating sites and ancient landmarks. The same month sees the town's Pound Arts Summer Festival. Bradford-on-Avon stages talks, film shows and a comedy club during the year and in September the town hosts a popular annual walking festival.
 

Inn Location - Sign of the Angel

Activities

Wadworth Brewery Tour, 41-45 Northgate Street, Devizes SN10 1JW
Right in the heart of the historic Wiltshire town of Devizes, Wadworths is famous for its Victorian tower brewery. The ‘Brewery Experience' lasts about 2 hours and afterwards you can sample a selection of the hand-crafted ales.

Bath City Farm, Kelston View, Bath BA2 1NW
This family-friendly 37-acre farm site offers plenty to see and do. There's a farm shop, nature trails and a host of animal residents to meet, including Shetland ponies, Dexter cattle and six popular pygmy goats.

Swindon & Cricklade Railway, Blunsdon St Andrew SN25 2DA
This is the perfect destination if you enjoy nostalgic train journeys from a bygone era. Based at Blunsdon St Andrew, near Swindon, this very popular visitor attraction operates at weekends and on special days. Arrangements can be made for private parties.

Bath Boating Station, Forester Road, Bath BA2 6QE
At this Victorian boating station at Bathwick in Bath, you can enjoy a family jaunt on the water in a variety of vessels - skiffs, canoes and punts among them. Keep an eye out for kingfishers, herons and otters. It's a memorable day out for all ages.

Bath Races, Lansdown BA1 9BU
Laid out just to the north of the beautiful Georgian city of Bath, on Lansdown Hill, Bath racecourse is a thoroughbred venue dating back over 200 years. Enjoy a day out and a flutter amid glorious Somerset countryside.

Castle Combe Circuit SN14 7EY
If you own a performance car and want to drive it as the designers intended, then book a track day at Castle Combe circuit to the north-west of Chippenham, If you're new to track driving, a team of instructors will be on hand to guide you.

Places to Visit

Bowood House, Derry Hill, Calne SN11 0LZ
Bowood House lies within easy reach of Corsham, Chippenham and Calne. In addition to the house, which includes collections of heirlooms, porcelain and paintings, there are terraced gardens, in which to enjoy a leisurely stroll, and a lake. Expect, too, a gift shop, garden centre, tearoom and licensed restaurant.

Avebury SN8 1RF
Acknowledged by historians as one of Europe's most important Neolithic sites, Avebury is one of numerous ancient landmarks found within the Wessex region. It's a fascinating experience to stroll among these brooding standing stones, which make up one of the largest remaining henge monuments.

Great Chalfield Manor & Garden, Melksham SN12 8NH
Located just outside Melksham, this moated medieval manor has oriel windows and rooftops adorned with striking soldiers, griffins and monkeys. Aside from the house, there are colourful gardens, a spring-fed fishpond and a gatehouse.

Crofton Pumping Station, Crofton, Marlborough SN8 3DW
Designed by Boulton and Watt, the two beam engines, one dating from 1812, operate a huge cast-iron beam and were originally used to pump water up the canal. Restored in recent years and powered by steam, they can occasionally be seen working - an impressive spectacle. Crofton stands by the Kennet and Avon Canal, near Great Bedwyn.

Lacock SN15 2LG
A leisurely stroll through the quaint streets of Lacock is a real treat. Not only will you discover picturesque stone cottages and narrow streets but you may recognize this gem of a village from a host of television and film productions, including Downton Abbey, Harry Potter and Cranford. While here, take a peek at historic Lacock Abbey and the Fox Talbot Museum of Photography.

Corsham Court, Corsham SN13 0BZ
Just a few minutes' walk from Corsham's historic town centre, Corsham Court is well worth a visit. This Elizabethan mansion dates back to 1582 and was acquired by Paul Methuen in 1745 to house his family's collection of 16th-and 17th century Italian and Flemish Master paintings and statuary.

Castle Combe, Chippenham SN14 7HN
Voted the prettiest village in England in 1962 and occupying a snug spot amid trees and hidden valleys, it's not surprising that Castle Combe is one of the region's most popular attractions. At one time the village was an important weaving community dotted with fulling mills. Expect handsome houses, chocolate-box cottages, several inns and a tearoom.

Westonbirt Arboretum, Tetbury GL8 8QS
Westonbirt is one of the best-known visitor attractions in the Cotswolds. A short drive to the south of Tetbury, the site has one of the largest collections of trees and shrubs in the world. A stroll between the trees at Westonbirt is an experience to cherish.

Shopping

Tillions, The Shambles, Bradford-on-Avon BA15 1JS
Occupying three floors in Bradford-on-Avon's The Shambles, Tillions offers an extensive selection of china, glass, cutlery and cookware from leading manufacturers, including Bath Aqua Glass and Portmeirion.

Tithe Barn Workshops, Pound Lane, Bradford-on-Avon BA15 1LF
Near the splendid medieval Tithe Barn in Bradford-on-Avon's Barton Farm Country Park, you can browse amid a range of arts, crafts and antiques. It's the kind of place where it's easy to lose track of time. There's also the added bonus of a traditional tearoom on site.

Granary Trading, Pound Lane, Bradford-on-Avon BA15 1LF
The business has been running at The Granary in Bradford-on-Avon for over 30 years. Granary Trading specializes in shabby chic furniture and vintage pieces are expertly restored in the Wiltshire workshop.

The National Trust Gift Shop, High Street, Lacock SN15 2LQ
Situated in Lacock's High Street, the National Trust Gift Shop represents an excellent destination for all manner of gifts to suit all occasions.

Ex-Libris Books, The Shambles, Bradford-on-Avon BA15 1JS
If you love browsing in bookshops, then make a point of visiting Ex-LIbris in The Shambles, right at the heart of Bradford-on-Avon. Out-of-print books are sourced and the stock includes 4,000 second-hand books as well as a range of cards and book tokens.

Quintessentially English, 11 West Street, Lacock SN15 2LH
Full of gift ideas, both traditional and contemporary, from its own handmade artisan soaps to design-led gifts and quirky vintage accessories, Quintessentially English in Lacock is just the place to find ideal presents for birthdays, weddings and anniversaries.

Lorfords, 30 Long Street, Tetbury GL8 8AQ
Situated in picturesque Tetbury, north of the M4 on the edge of the Cotswolds, Lorfords is the place to go for decorative European antiques from the 18th century through to the 20th century. Discerning private buyers, antique dealers and interior designers are key to the business's established clientele.

The Malmesbury Pottery, Cross Hayes, Malmesbury SN16 9BE
The Malmesbury Pottery specialises in quality ceramics sold on the premises. Located in this ancient Wiltshire town, the business was established nearly 30 years ago by Clive and Christine who prefer tried and tested traditional methods, such as the age-old potter's wheel.

Reviews

This property has no reviews.

Book a room at this inn

David Hancock says


The Best Bits

Historic building in National Trust village
Rescued from closure by local family
Timbers & beams abound - oozes character
Crackling fires in all dining rooms
Modern food, short menus, local produce
Cosy, period furnished bedrooms
Secluded streamside garden
 

What's the Damage?

5 doubles: £120-£140 (single £90-£110)
 

What Else?

All credit cards taken
One of the dining rooms can be closed off to provide a private dining space
Alfresco dining in secluded rear garden
Disabled access to dining rooms; not bedrooms
Village car park a short walk away

Rates & Booking

Start from:
2016
StandardRooms
SuperiorRooms

Book this inn

Location, Location, Location

Lacock is signposted off A350 between Chippenham and Melksham.
Map Data
Terms of Use

Book a room at this inn

David Hancock says


The Best Bits

Historic building in National Trust village
Rescued from closure by local family
Timbers & beams abound - oozes character
Crackling fires in all dining rooms
Modern food, short menus, local produce
Cosy, period furnished bedrooms
Secluded streamside garden
 

What's the Damage?

5 doubles: £120-£140 (single £90-£110)
 

What Else?

All credit cards taken
One of the dining rooms can be closed off to provide a private dining space
Alfresco dining in secluded rear garden
Disabled access to dining rooms; not bedrooms
Village car park a short walk away
Map Data
Terms of Use

Food Trail

Take it back home - tour the brewery that brewed your favourite pint, visit the shop on the farm that reared your delicious Sunday roast beef, and seek out the roadside stalls selling the local crab and samphire on the inn's menu, the Food Trail features the local artisan producers and suppliers where you can buy to enjoy at home.
 
Change of scenery - looking for a pub for lunch following a country walk, a different venue for dinner, or a good café for coffee, light lunch or afternoon tea, then the best in the area are listed below. If you find a new and exciting eatery in the area that's worthy of a mention on the Food Trail, then please to do let us know - [email protected].

Inn Location - Sign of the Angel

The George, 67 Woolley Street, Bradford on Avon BA15 1AQ
Spruced up and re-opened in July 2015 by chef Alexander Venables and partner Alison Ward-Baptiste, formerly at the Tollgate at Holt, the new-look George offers pub classics, imaginative specials, excellent Sunday lunches, all prepared from local seasonal produce, and local ales in the informal bar. Super terrace and garden.

Neston Farm Shop & Kitchen, Atworth, Shaw SN12 8HP
Having farmed in the Winsley area for five generations and run a successful farm shop and café since 2008, the Bowles family jumped at the chance to extend their business and took on Neston Farm Shop in early 2015. Produce from the farm, including beef, pork, fruit, vegetables, honey and free-range eggs, are sold in the farm shop alongside breads, ales, ciders, chutneys and deli goodies from local artisan producers. There's also a butchery and an excellent farm kitchen/café.

Lowden Garden Centre, Farm Shop and Cafe, Shaw SN12 8EZ
Named as one of the top five garden restaurants in the UK by the Financial Times and winner of several awards, this nursery and farm shop supplies has its own butchery, which holds regular workshops and classes.

Bath Farmers Market, Green Park BA1 1JB
Established in 1997, this was one of the very first farmers' markets to be set up in the UK and it's still going strong every Saturday. Close to the city centre and railway station, it features dozens of local producers selling a range of products, from meat and vegetables to cakes and preserves.

Sams Kitchen, Holt BA14 6RL
Sibling to the original Sams Kitchen in Bath, this popular cafe opened in 2014 in the Glove Factory Studios in Holt, just outside Bradford-on-Avon. Excellent coffee, wonderful cakes and seasonal specials at lunch make this well worth the detour.

Hartley Farm Shop & Cafe, Winsley BA15 2JB
The Bowles family has been farming the area for five generations dating back to the late parts of the nineteenth century. The farm shop has been open since 2008 and it sells predominantly produce from the farm including beef, pork, fruit, vegetables, honey and free-range eggs. Excellent coffee and cream teas are served in the on-site cafe.

Grumpy Badger, Bradford-on-Avon BA15 1JS
This friendly little delicatessen and cafe in The Shambles area of Bradford-on-Avon is a firm favourite with the locals drawn by the promise of great coffee and cakes, free wi-fi and a well-priced lunch menu.

The Frome Independent Market, Frome BA11 1BH
Taking place in Frome's town centre on the first Sunday of the month (between March and December, this brilliant market champions local food and drink producers, as well as contemporary designers and makers, vintage fashion stalls and furniture.

Walter Rose Butchers, Devizes SN10 1LD
This long established family-run butchers prides itself on using traditional skills passed down through the generations and it now supplies Michelin star chefs. Its award-winning meat, sourced mainly from the local countryside, includes beef from the Aberdeen Angus and Hereford cross breeds.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE


TERMS OF WEBSITE USE


This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website https://innplaces.co.uk, whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.


OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:


INFORMATION ABOUT US

https://innplaces.co.uk is a site operated by Hancocks Inn Places Limited ("We"). We are registered in England and Wales under company number 08022109 and have our registered office at 2 Old Bath Road, Newbury, Berkshire RG14 1QL. Our VAT number is [VAT NUMBER]. We are a limited company.


CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


ACCESSING OUR SITE

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you as a visitor if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

The ability to appear on our site is governed by the terms of the separate membership agreement with us.


YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at .


INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. We inspect the properties featured on the site but cannot be held liable for inaccuracies as facilities change and opinions expressed are subjective. We are not responsible for the standards of the inns appearing on the site, or for the services provided by such inns.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

We reserve the right to edit any comments left by contributors to the site.


BOOKINGS AND VOUCHERS

Our site is an online platform that allows you to search for and book accommodation. We are acting as disclosed agent for the relevant inns featured on our site. This means that any booking or contractual arrangement you make with any entity featured on our site is made with that entity, and not with us. By entering information into the booking software, you authorise us to pass on all relevant information to those entities with whom you are seeking to make a reservation, and to control and/or process such data in accordance with the provisions of the Data Protection Act 1998. In order to make a booking you are required to provide credit card details. We will enable the relevant inn to gain access to the credit card details via the site in the event of any cancellation and a cancellation charge is due. By making a booking you are expressly authorising access to and use of such data and for the relevant inn to deduct the cancellation charges notified to you in the event of a cancellation.

Bookings will be subject to the terms and conditions of the individual entity with whom you contract, including any cancellation polices they may apply. It is your responsibility to check the terms of such entities before you enter your contract with them. If you wish to cancel a booking, you must cancel using the site unless exceptional circumstances do not permit you to gain access to the site, in which case you should liaise directly with the inn concerned. In either case you may be liable for cancellation charges. Whenever your booking is cancelled whether directly or via the site, it is your responsibility to check your account with HIP to confirm the booking has been cancelled and to be notified of any relevant charges (and to pay them). If you do not attend the inn on the dates booked, this will be treated as a cancellation by the relevant inn on the applicable terms. The accommodation provider's cancellation policy may continue to apply after your arrival at your inn. In the event that you decide to shorten the duration of your stay, such a request will be dealt with at the discretion of the accommodation provider, and not by us in our capacity as the booking agent. If you amend your booking in this way there may be a cancellation fee levied by the accommodation provider and you should refer to the provider's cancellation policy for more details. Where the accommodation provider requires a minimum stay for rooms attracting a certain price, this will be clearly stated on our site prior to booking.

We are not responsible for inaccuracies in the booking process; you must check carefully the agreed dates and prices before completing your booking. In particular, you are advised to check the availability of any offers, promotional codes, or the acceptance of gift vouchers before completing the booking, as well as whether any special requirements you may have can be met. Please note that Inn Places Special Gifts may not be available at all the inns where special promotions are being run, and such promotions may have additional terms and conditions applicable.

Although we gather credit card information to secure the booking, the booking will be with the relevant inn to whom, by virtue of you starting the booking process you authorise us to transmit the credit card information.

To confirm a booking, you must be authorised to make the booking by all the persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

The display of accommodation for hire on the site is an invitation to treat only.

By completing and submitting the booking form you are making an offer to book temporary accommodation room nights, which if accepted by accommodation providers, will result in a binding contract made between you and the accommodation provider.

Completing the booking process online does not constitute acceptance of your offer. We will send you an email confirmation following your booking on behalf of the accommodation provider confirming acceptance of your offer and forming the legally binding contract subject to any applicable terms and conditions.

Because the contract for your accommodation is between you and the relevant inn, any queries or concerns should be addressed to them. If you have a problem during your visit, this must be reported to the inn immediately. If you fail to follow this procedure there will be less opportunity for the inn to investigate and rectify your complaint. The amount of compensation you may be entitled to from the inn may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, you should address your complaint to the inn concerned.


LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

If you are a business user, please note that in particular, we will not be liable for:

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact .


THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non- contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


CONTACT US

To contact us, please email .

Thank you for visiting our site.

Close

PRIVACY POLICY


Hancock's Inn Places Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://innplaces.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hancocks Inn Places Limited of 2 Old Bath Road, Newbury, Berkshire RG14 1QL.


INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:


COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [LINK].


USES MADE OF THE INFORMATION

We use information held about you in the following ways:


DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to receive the members' newsletter, toy can unsubscribe or amend your preferences here.

We may disclose your personal information to third parties:


WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at .

Our site may contain links to and from third party websites or Inn Places members, or advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


ACCESS TO INFORMATION

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Dismiss