Inn Places

The Lister Arms

Malham, North Yorkshire BD23 4DB

  • The Lister Arms Malham, Exterior
  • The Lister Arms Malham, Exterior
  • The Lister Arms Malham, Interior
  • The Lister Arms Malham, Interior
  • Pubs North Yorkshire, Interior
  • Pubs North Yorkshire, Interior
  • The Lister Arms Malham, Interior
  • The Lister Arms Malham, Interior
  • The Lister Arms Malham, Double Bedroom
  • Pubs North Yorkshire, Double Bedroom
  • The Lister Arms Malham, Double Bedroom
  • The Lister Arms Malham, Double Bedroom
  • Pubs North Yorkshire, Food
  • Pubs North Yorkshire, Garden

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Overview
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Food Trail
Reviews
Getting There
Room Rates
Overview
Sleep
Eat & Drink
Out & About
Food Trail
Reviews
Getting There
Rates

The Lister Arms

The personal touch

Standing proudly in the heart of Malham, a National Trust-owned village, the Lister Arms is an ivy-clad 17th century coaching inn named after Thomas Lister of Gisburn Park, who became the first lord of Ribblesdale in 1797. Travellers arriving here were guaranteed a hearty dinner and a comfortable bed for the night – so not much has changed over the centuries. Darren Dunn and his cheerful young team make it their business to look after you from the moment you step into the big stone-flagged bar with its comfortably upholstered settles by a splendid inglenook – ideal if you want to kick back after a walk round mighty Malham Tarn. This wickedly handsome inn is great in the summer, when you can take lunch in the big suntrap patio out back – although the place really comes into its own during those dark winter days; like weary travellers of yore, settle down in front of the roaring fire with a pint and a plate of warming food.  
 

Sticky fingers

Children have their own menu with mini versions of fish and chips, burgers, creamy pea risotto and suchlike. Under-16s stay free in their parents' room (cots and Z-beds available); you simply pay for their breakfast.
 

Muddy paws

Dogs are allowed everywhere, apart from the restaurant. All the bedrooms are dog-friendly and there’s an extra charge of £15 per stay (10 per cent donated to the Search & Rescue Dog Association). Please bring your own basket and towels.
 

Alfresco

Choose from the smart, suntrap patio at the back, or bag a bench overlooking the green and sup a pint while taking in the views over the hillside and village.
 

What’s on?

Easter egg hunt and lots of national events and celebrations, such as British Yorkshire Pudding Day, Farmhouse Breakfast Week, National Bramley Apple Week

Book a room at this inn

David Hancock says

The Best Bits

Peaceful village location in heart of Dales
Jaw-dropping views and great walks
Warm, genuine welcome
Attractively rustic bar
Simple, honest pub grub
Comfortable, spotless bedrooms
 

What’s the Damage?

8 doubles/twin £76-£125 (single £70-£104)
 

Inn Places Perk

Welcome Drink on Arrival
 

What Else?

All credit cards taken
Alfresco dining
Disabled access
Parking
 

Gongs

AA 4 Star Inn

The Lister Arms

Do not disturb

As you might expect of an old coaching inn, the eight rooms above the pub are particularly characterful: some have beams and wonky walls, while one or two also boast cracking views over the green to the hills beyond. They're simply but comfortably furnished with big beds, soft wool blankets and calming colours. Much thought has gone into making your stay memorable – note the rather cute 'sleep well' goodie bag. By contrast, the seven 'cottage' rooms overlooking the smart patio are a little more contemporary but equally cosy, with snowy-white linen on good beds, tartan wool throws, feature wallpaper and the odd vintage Lloyd Loom chair. Bathrooms are modern and spotless: some have huge monsoon showers, whilst others have deep baths – perfect for a good soak after an epic walk. 
 

Creature comforts 

Flasks of fresh milk; ‘Woolly sheep’ tea cosy; free ear plugs and eye masks; home-baked biscuits 
 

Gadgets

Wi-Fi throughout; flatscreen TV 
 

What’s for Breakfast?

Freshly baked pastries; homemade granola; porridge; fresh fruit salad; full Yorkshire breakfast; eggs Benedict; smoked salmon and scrambled eggs; grilled kippers 
 

What’s the damage?

8 rooms; double/twin £76-£125; single £70-£104

Book a room at this inn

David Hancock says

The Best Bits

Peaceful village location in heart of Dales
Jaw-dropping views and great walks
Warm, genuine welcome
Attractively rustic bar
Simple, honest pub grub
Comfortable, spotless bedrooms
 

What’s the Damage?

8 doubles/twin £76-£125 (single £70-£104)
 

Inn Places Perk

Welcome Drink on Arrival
 

What Else?

All credit cards taken
Alfresco dining
Disabled access
Parking
 

Gongs

AA 4 Star Inn

The Lister Arms

Mastering the menu

There's nothing quite like the aroma of home-cooked food after a day spent exploring the glorious Dales countryside, and the Lister’s deliciously rustic fare doesn't disappoint. Local growers and producers are abundant in this valley and the chef makes the most of them in starters ranging from homemade pork pies to venison liver parfait.  Elsewhere, Drake & Macefield pork sausages come with bubble ‘n’ squeak and if it's a sharing board you’re after, the Yorkshire Blue cheese version with roast local beetroot might be just the ticket. Steak, chops and cracking burgers are dealt with on the grill – don’t forget a side order of hand-cut sea-salted chips. Food is served all day throughout the pub, including the attractive, private patio – and no-one's going to rush you. On Sunday, the table groans with roast beef, lamb and giant Yorkshires – so work up an appetite with a walk over the hills and dales. 
 

On the menu 

Fish stew with cheesy croûte £6.50
Parmesan gnocchi with sautéed wild mushrooms £6.50
Cheese and onion pie with creamy mash £10.95
Satay-glazed chicken with Thai salad £12.95
Apple and blackberry crumble with custard £4.95
 

Sunday Roasts 

Beef, lamb and pork with giant Yorkshire puddings and 'proper' gravy £12.50
 

Foodies Extras

Fizzy Fridays (a bottle of Prosecco for £15 – goes down a treat with your fish and chips) 
 

Time to Eat 

Breakfast: 8am – 10am
Food: 12 noon - 9.30pm (10pm Friday & Saturday)
 

Local, local, local

Meat - Paganum Produce, Skipton (www.paganum.co.uk)  
Rare-breed beef – Taste Tradition, Thirsk (www.tastetradition.co.uk)
Sausages and black pudding - Drake & Macefield, Skipton (www.drakeandmacefield.co.uk)
Chorizo – ‘local food evangelist’ Chris Wildman, Malham
Dairy produce – Oliver Kay, Bolton (www.oliverkayproduce.co.uk)
 

Behind the bar

The Lister Arms is one of Thwaites' flagship pubs, so you'll find an impressive line-up of seven hand-pulled beers including Lancaster Bomber, Wainwright and Nutty Black. Otherwise ring the changes with 13 Guns (an IPA) or quaff a pint of Rosie’s Pig cider. An appealing wine list plunders the New World for whites, and looks to Europe for most of its reds – starting at a price-busting £13.45 for an Australian Chardonnay. Otherwise push the boat out with a glass or two of something bubbly. 
 

Bar snacks  

In Kilner jars behind the bar:  Bombay mix; salted peanuts; wasabi nuts; M&Ms; Jelly Beans; rhubarb and custard; homemade flapjacks and chocolate brownies.  
 

Time at the bar

12pm - 11pm
 


Book a room at this inn

David Hancock says

The Best Bits

Peaceful village location in heart of Dales
Jaw-dropping views and great walks
Warm, genuine welcome
Attractively rustic bar
Simple, honest pub grub
Comfortable, spotless bedrooms
 

What’s the Damage?

8 doubles/twin £76-£125 (single £70-£104)
 

Inn Places Perk

Welcome Drink on Arrival
 

What Else?

All credit cards taken
Alfresco dining
Disabled access
Parking
 

Gongs

AA 4 Star Inn
Inn Location
Shopping
Activities
Places to Visit

WALKING

www.yorkshiredales.org.uk
As you might expect, the Yorkshire Dales is a fabulous place to walk. There are lots of downloadable short walks on the website, including a number close to Malham: one round Malham Tarn, one across the moors above the tarn, and a classic Dales walk that takes in Janet’s Foss and Malham Cove. The long-distance walker is also spoiled for choice: the Dales Way starts at Ilkley and finishes at Bowness-in-Windermere in the Lake District, following riverside routes as far as possible. The challenging Yorkshire Three Peaks takes in the summits of Pen-y-Ghent, Whernside and Ingleborough. Lady Anne’s Way runs 100 miles from Skipton to Penrith, while the Pennine Way is 270 miles of dramatic and beautiful scenery, stretching from the Peak District National Park through the Dales, up into Northumberland, across the Cheviots and into the Scottish Borders. And there are more – this is definitely a walkers’ paradise.

 

CYCLING

www.yorkshiredales.org.uk
There are some great roads and trails for those on two wheels too. The Dales’ network of minor roads is a joy, and there are more than 800km (500 miles) of byways, ‘green lanes’ and bridleways to entice the mountain biker. Some trails include sections of Roman roads, monastic highways, mining tracks and ancient driving routes. There’s a wide variety of surfaces to make things interesting, and plenty of places to hire a bike or get advice. Some of the climbs are challenging, but the views are fantastic and make all the effort worthwhile. If you’re a road cyclist, there are some flat family-friendly valley-bottom routes; otherwise, tackle the challenging 210 km (130 mile) Yorkshire Dales Cycle Way.

 

EVENTS AND FESTIVALS

In May you’ll find the Skipton Waterways Festival — a free family-friendly shindig based around the Leeds-Liverpool canal. The Dales Festival of Food & Drink is on the first May bank holiday weekend. The Swaledale Festival involves walks and driving tours, and a varied programme of about 60 top-quality events, spread over two weeks in May. The Dentdale Music & Beer Festival is a weekend of live acoustic music, from folk and blues to jazz to country, usually held on the last weekend of June across a choice of venues throughout Dentdale.
 
North Yorkshire Open Studios also takes place in June, when artists and makers across North Yorkshire invite the public into their studios. The Grassington Festival is 15 days of music and arts in June. Operation Homeguard takes place in July in Ingleton, and is a ‘1940's weekend ‘. August sees the Gargrave Show, a traditional agricultural event in a beautiful setting, as well as Skipton’s Art in the Pen, where you can see wide variety of work in the unusual setting of the auction mart, with the pens that normally hold sheep and cattle transformed into mini art galleries.
 
Burnsall Feast Sports (also in August) features fell and road races, stalls, raffles and more. The Kilnsey Show is also in August, with dry stone walling, produce, handicrafts, horticulture, equestrian events, fell races and harness racing. Meanwhile, the traditional agricultural Malham Show has taken place under the shadow of Malham Cove for over 100 years. Settle Storytelling Festival is in October, while November brings the Dickensian Festival, in Grassington – you’re encouraged to dress in Victorian costume. And in December it’s Skipton’s Yuletide Festival, a range of entertainment plus a Christmas market to get you in the festive mood.

 

Inn Location - The Lister Arms

Activities

Geocaching BD23 5LB
Geocaching is quite a new trend, involving hunting for carefully hidden caches using maps and GPS receivers. If you locate a cache (and some are very tricky to find) there are often items in them to swap, and a log book to record your visit. Once you’re back somewhere with a signal, you can log your visit online. Check the geocaching website for co-ordinates of caches in the area you’re after. If you forget to load the co-ordinates onto your GPS at home, the National Park centres in Grassington or Malham have dedicated 'geocomputers'. You can also hire GPS units from the centres at Grassington, Malham, Reeth, Aysgarth Falls and Hawes.

Canoeing HG3 5SY
The weather can have a huge impact on the upland rivers of the Dales, resulting in a number of exciting white-water opportunities and spectacular waterfalls after heavy rain. You need to do some research before plunging in, as there is no recognised right of access to some sites, while others have informal agreements in place and there are a few with a history of ‘tolerated use’. Check with the River Information Service provided by the British Canoe Union (bcu.org.uk; 0115 982 1100).

Sailing and Windsurfing DL8 3DJ
Sailing high in the Dales is a pretty special experience. At the post-glacial lake of Semer Water, you’ll find canoeing, sailing and windsurfing, and then there are the reservoirs at Embsay and Grimwith. Grimwith is the largest inland sailing venue in Yorkshire (371 acres), while Embsay is home to the Craven Sailing Club.

Caving and Climbing
Limestone means caves and potholes, and the Dales have their fair share of both. Limestone scenery also features gorges, dry valleys, sink holes, and cliffs: known as ‘karst’, this landscape is the finest and most extensive example in Britain. There are over 2,000 caves and potholes and over 400km of surveyed passages, but exploring takes knowledge, the right equipment and experience, and it’s best to take a course run by a qualified guide. Or you can get a taster at one of the show caves; White Scar, Ingleborough or Stump Cross. There’s also a chance for members of the public to be lowered into Gaping Gill by winch (the main cavern is large enough to hold St Paul’s Cathedral!). This is organised by Craven & Bradford Pothole Clubs at the end of the May and August bank holidays. Rock climbing developed in Dales in the 1950s and 60s and it’s generally the gritstone outcrops which attract the most attention. The range of different grades is wide, with climbs suited to beginners and experts often located side by side. There are also plenty of climbable limestone cliffs including the ‘big three’ of Kilnsey, Malham Cove and Gordale Scar. The limestone cliffs are generally better suited to experienced climbers.

Places to Visit

Brimham Rocks HG3 4DW
Fascinating and fantastical, Brimham Rocks is a dramatic collection of rock formations and a great place to explore, whether you want to climb or just admire the scenery. There are wonderful views over Nidderdale, while a labyrinth of paths leads you through heather moorland and beautiful woods.

Skipton Castle, BD23 1AW
The massive twin towers of Skipton Castle dominate the town’s High Street, and it’s one of the most complete and best preserved medieval castles in England. You can explore the banqueting hall and kitchen or climb from the dungeon to the top of the watchtower.

Bolton Abbey, Skipton BD23 6EX
On the banks of the river Wharfe in the heart of the Dales, this is the Yorkshire home of the Duke and Duchess of Devonshire. The countryside is beautiful, and there are riverside walks, ancient woodlands, and the dramatic ruins of the 12th-century priory to enjoy. There’s also plenty to see and do on the 30,000-acre estate, including walking the 80 miles of footpaths and fishing on the river.

Dales Countryside Museum, Hawes DL8 3NT
Housed in an imaginative conversion of the Hawes railway station in Wensleydale, this fascinating museum tells the story of the people and landscape of the Yorkshire Dales, as well as the social and industrial history of the area – mostly relating to the period 1800-1950.

Janet's Foss, Malham BD23 4DA.
A lovely waterfall and pool near Gordale Scar, Janet’s Foss is set in a delightful woodland location. Used as a natural sheep dip and a place for wild swimming, it’s rumoured to be the home of Jennet, Queen of the Fairies. On the footpath you’ll see tree stumps full of ‘lucky pennies’ – if you add a coin and make a wish, maybe Jennet will look favourably on you.

Malham Cove BD23 4DG
This huge cliff formation is curved like an amphitheatre. The cliffs themselves are about 260 feet high, with an unusual area of deeply eroded limestone pavement on top. People have been visiting the site for hundreds of years as it creates a unique habitat for wildlife and all kinds of rare wild flowers and ferns. You might recognise it as one of the places Harry and Hermione camp in during Harry Potter and the Deathly Hallows: Part 1.

Malham Tarn BD24 9PT
England’s highest freshwater lake drains at Tarn Foot into a stream that soon disappears beneath the ground at Malham Sinks. It used to be thought this reappeared at Malham Cove, but it actually emerges downstream as a source of the river Aire.

Settle to Carlisle Railway, Settle BD24 9AA
Considered to be one of the most beautiful railway lines in Britain, the Settle-Carlisle runs through remote and scenic regions of the Yorkshire Dales and the North Pennines, passing through numerous small communities and taking in a large number of tunnels and viaducts, including the stunning Grade II-listed Ribblehead Viaduct.

Fountains Abbey, Ripon HG4 3DY
This unique place is a World Heritage Site, with the ruins of a Cistercian abbey ruins, plus elegant Georgian water garden and a medieval deer park. It’s been a tourist attraction for centuries.

Gordale Scar, Malham BD23 4DG
An immense gorge, created by Ice Age melt-water: a huge cavern was carved out by the water and eventually collapsed, creating the gorge and spectacular waterfall. It’s yet another limestone landscape and you’ll see ‘tufa’ on the stone, formed by calcium carbonate-rich precipitation.

East Riddlesden Hall, Keighley BD20 5EL
A lovely 17th-century manor house with intimate gardens, built by cloth merchant James Murgatroyd. A hub of farming activity for generations, the estate produced milk, cheese and bread to supply the household and its workers. The Hall has a delightfully welcoming, informal and lived-in atmosphere. Don’t miss the displays of exquisite embroidery and ‘blackwork’, oak furniture and pewter.

Shopping

Skipton Antiques and Collectors Centre, The Old Foundry, Cavendish Street, Skipton BD23 2AB
You might have seen the Skipton Antiques and Collectors Centre on the BBC's Antiques Road Trip. It comprises four floors of specialist dealers selling jewellery, furniture, clocks, ceramics, books and loads more.

Rasmus Design, 32 Commercial Street, Harrogate HG1 1TY
Rasmus is all about sophisticated Scandinavian-inspired contemporary design, and it promises to bring ‘a combination of practicality and aesthetic beauty’ to your home. Expect stylish lighting and classic furniture designs, as well as home accessories.

The Vintage Washhouse, 3 Court Lane, Skipton BD23 1DD
An unusual little shop with a 1940s theme, selling handcrafted dishcloths, vintage-inspired homeware and gifts as well as a wide selection of traditional cleaning products — soap flakes, white vinegar, soda crystals, laundry starch and traditional linen scrim, for example. Old-fashioned cleaning methods have made something of a comeback recently, giving excellent allergen-free results. The owner’s ‘Mrs Mop’ outfit adds the finishing touch.

The House that Jack Built, Duke Street, Settle BD24 9DW
Two floors of quality and traditional toys. They also sell locally produced organic children’s wear and have a whole section devoted to agricultural playthings.

Wash House Antiques & Collectables, Rope Walk, Skipton BD23 1EG
A cute little shop crammed with antique and vintage items, kitchenalia, ceramics, glassware, pewter and copper, cutlery and furniture.

Skipton BD23 1DT
Skipton is a lovely town and a past winner of Britain's Best Street of the Year. You’ll find pretty much everything here. Craven Court is a Victorian-themed shopping arcade, famously praised by Prince Charles for its architecture. The town is home to high-street names as well as more unusual shops. In addition there are lots of little side streets and alleys full of 'interesting independents' and 'one-off boutiques’.

Elaine Phillips Antiques, 1-2 Royal Parade, Harrogate HG1 2SZ
Specialising in 17th- and 18th-century oak furniture and decorative items, Elaine Phillips showcases beautiful objects selected for their quality, condition and patina. They also stock a range of painted furniture, lamps and mirrors.

Mill Bridge Gallery, Skipton BD23 1NJ
The gallery is located in a canal-side building dating back to 1675 (said to be the oldest dwelling in Skipton), and is a showcase for the work of more than 20 talented local photographers and sculptors.

Cave & Crag, Market Place, Settle BD24 9ED
C&C specialises in clothing and equipment for climbers and walkers, plus camping gear, guide books, footwear, rucksacks, GPS – in fact, pretty much everything you might need for that outdoor adventure.

Harrogate HG1 1TE
A very stylish place, Harrogate has elegant shopping streets and handsome avenues. There are more than 20 antique shops in the town centre, as well as lots of boutiques and independent shops – especially in Montpellier.

Caroline Charles, 10 Montpellier St, Harrogate HG1 2TQ
Classic and elegant ladies’ wear from a designer with 50 years in the business.

The Magpie, Albion Square, Otley Street, Skipton BD23 1ED
Full of ‘rather nice things’, pre-loved, vintage, retro – whatever you want to call it, The Magpie’s a good place to browse.

Reviews

This property has no reviews.

Book a room at this inn

David Hancock says

The Best Bits

Peaceful village location in heart of Dales
Jaw-dropping views and great walks
Warm, genuine welcome
Attractively rustic bar
Simple, honest pub grub
Comfortable, spotless bedrooms
 

What’s the Damage?

8 doubles/twin £76-£125 (single £70-£104)
 

Inn Places Perk

Welcome Drink on Arrival
 

What Else?

All credit cards taken
Alfresco dining
Disabled access
Parking
 

Gongs

AA 4 Star Inn

Book this inn

Rates & Booking

Location, Location, Location 

By Road
Follow the A65 from Skipton towards Settle. Turn right to Malham at Coniston Cold. The pub is in the centre of the village, off Finkle Street.
By Rail
The nearest train station is Settle (7 miles) – a 3½ hour trip from London King’s Cross (change at Leeds).

Book a room at this inn

David Hancock says

The Best Bits

Peaceful village location in heart of Dales
Jaw-dropping views and great walks
Warm, genuine welcome
Attractively rustic bar
Simple, honest pub grub
Comfortable, spotless bedrooms
 

What’s the Damage?

8 doubles/twin £76-£125 (single £70-£104)
 

Inn Places Perk

Welcome Drink on Arrival
 

What Else?

All credit cards taken
Alfresco dining
Disabled access
Parking
 

Gongs

AA 4 Star Inn

Food Trail

Take it back home - tour the brewery that brewed your favourite pint, visit the shop on the farm that reared your delicious Sunday roast beef, and seek out the roadside stalls selling the local crab and samphire on the inn’s menu, the Food Trail features the local artisan producers and suppliers where you can buy to enjoy at home.
 
Change of scenery - looking for a pub for lunch following a country walk, a different venue for dinner, or a good café for coffee, light lunch or afternoon tea, then the best in the area are listed below. If you find a new and exciting eatery in the area that’s worthy of a mention on the Food Trail, then please to do let us know – [email protected].

Inn Location - The Lister Arms

Kilnsey Trout Farm, Kilnsey Park Estate BD23 5PS
Fishing, pony rides and nature trails with red squirrels and butterflies plus a cosy café. Their award-winning smoked trout is traditionally produced; hand gutted and filleted and smoked over oak shavings. Have a go yourself and enroll in ‘Lake to Plate’, one of a number of Masterclasses run on the Estate.

Courtyard Dairy, The Courtyard, A65, Settle BD24 9JY
Award-winning affineur Andy Swinscoe might look like a teenager but his knowledge of cheese is epic. His enthusiasm is completely infectious and of course you can try before you buy. The range is enormous and includes the likes of Stichelton, Tunworth Camembert, Hafod Cheddar and of course a fabulous variety of Yorkshire cheeses.

Jacksons of Cracoe, The Farm Shop, Cracoe, Skipton BD23 6LB
Fabulous family-run farm shop selling home made sausages, local game and their own marvelous mustards. Take home Yorkshire honey and while you’re at it, why not take tea (and a slice of home made cake) in the charming tearoom.

Chris Wildman’s Yorkshire Chorizo, Town End Farm Shop, Airton, Skipton BD23 4BE
This fabulous product is gaining quite a reputation and rightly so; Wildman’s charcuterie skills go from strength to strength. Buy the real deal at the farm shop – or enroll in one of his butchery courses and learn to cure, make sausages and of course chorizo.

Angel Inn, Hetton, Skipton BD23 6LT
(see Inn Places entry)

Stanforth’s Pie Shop, 11 Mill Bridge, Skipton BD23 1NJ
The queue does literally go round the block to buy possibly the best warm pork pies in the world! Take them home if you must, but they really are best eaten warm standing in the street, with the peppery juices running down your arms. The recipe hasn’t changed in 80 years and neither should it.

Craven Arms, Appletreewick BD23 6DA
There are many reasons to make your way to this 16th century pub; the stunning views, the gas-lit, stone-flagged, beamed bar rooms and a very accessible menu which features local game, smoked rabbit casserole and a deep, rich rib-sticking brisket of beef in red wine and star anise. Cruckbarn air-dried ham, anyone?

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BOOKINGS AND VOUCHERS

Our site is an online platform that allows you to search for and book accommodation. We are acting as disclosed agent for the relevant inns featured on our site. This means that any booking or contractual arrangement you make with any entity featured on our site is made with that entity, and not with us. By entering information into the booking software, you authorise us to pass on all relevant information to those entities with whom you are seeking to make a reservation, and to control and/or process such data in accordance with the provisions of the Data Protection Act 1998. In order to make a booking you are required to provide credit card details. We will enable the relevant inn to gain access to the credit card details via the site in the event of any cancellation and a cancellation charge is due. By making a booking you are expressly authorising access to and use of such data and for the relevant inn to deduct the cancellation charges notified to you in the event of a cancellation.

Bookings will be subject to the terms and conditions of the individual entity with whom you contract, including any cancellation polices they may apply. It is your responsibility to check the terms of such entities before you enter your contract with them. If you wish to cancel a booking, you must cancel using the site unless exceptional circumstances do not permit you to gain access to the site, in which case you should liaise directly with the inn concerned. In either case you may be liable for cancellation charges. Whenever your booking is cancelled whether directly or via the site, it is your responsibility to check your account with HIP to confirm the booking has been cancelled and to be notified of any relevant charges (and to pay them). If you do not attend the inn on the dates booked, this will be treated as a cancellation by the relevant inn on the applicable terms. The accommodation provider’s cancellation policy may continue to apply after your arrival at your inn. In the event that you decide to shorten the duration of your stay, such a request will be dealt with at the discretion of the accommodation provider, and not by us in our capacity as the booking agent. If you amend your booking in this way there may be a cancellation fee levied by the accommodation provider and you should refer to the provider’s cancellation policy for more details. Where the accommodation provider requires a minimum stay for rooms attracting a certain price, this will be clearly stated on our site prior to booking.

We are not responsible for inaccuracies in the booking process; you must check carefully the agreed dates and prices before completing your booking. In particular, you are advised to check the availability of any offers, promotional codes, or the acceptance of gift vouchers before completing the booking, as well as whether any special requirements you may have can be met. Please note that Inn Places Special Gifts may not be available at all the inns where special promotions are being run, and such promotions may have additional terms and conditions applicable.

Although we gather credit card information to secure the booking, the booking will be with the relevant inn to whom, by virtue of you starting the booking process you authorise us to transmit the credit card information.

To confirm a booking, you must be authorised to make the booking by all the persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.

The display of accommodation for hire on the site is an invitation to treat only.

By completing and submitting the booking form you are making an offer to book temporary accommodation room nights, which if accepted by accommodation providers, will result in a binding contract made between you and the accommodation provider.

Completing the booking process online does not constitute acceptance of your offer. We will send you an email confirmation following your booking on behalf of the accommodation provider confirming acceptance of your offer and forming the legally binding contract subject to any applicable terms and conditions.

Because the contract for your accommodation is between you and the relevant inn, any queries or concerns should be addressed to them. If you have a problem during your visit, this must be reported to the inn immediately. If you fail to follow this procedure there will be less opportunity for the inn to investigate and rectify your complaint. The amount of compensation you may be entitled to from the inn may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, you should address your complaint to the inn concerned.


LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

If you are a business user, please note that in particular, we will not be liable for:

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.


VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of content on our site other than that set out above, please contact .


THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non- contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


CONTACT US

To contact us, please email .

Thank you for visiting our site.

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PRIVACY POLICY


Hancock’s Inn Places Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting https://innplaces.co.uk you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Hancocks Inn Places Limited of 2 Old Bath Road, Newbury, Berkshire RG14 1QL.


INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:


COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy [LINK].


USES MADE OF THE INFORMATION

We use information held about you in the following ways:


DISCLOSURE OF YOUR INFORMATION

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to receive the members’ newsletter, toy can unsubscribe or amend your preferences here.

We may disclose your personal information to third parties:


WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at .

Our site may contain links to and from third party websites or Inn Places members, or advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


ACCESS TO INFORMATION

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

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